How to Write a Safeguarding Policy for a Care Home or Domiciliary Care Service
A safeguarding policy is one of the first documents CQC looks for. This guide covers exactly what yours must include, how it differs between residential and domiciliary settings, and the common mistakes that trip providers up at inspection.
By HeroDocs Team
Care providers in England should have a safeguarding policy in place as part of CQC readiness and ongoing compliance. But having a policy is not enough. CQC looks for evidence that your safeguarding policy reflects how your service actually works, that staff understand it, and that it is reviewed and updated when needed. Getting it right from the start matters more than many providers realise.
What Is a Safeguarding Policy in a Care Setting?
A safeguarding policy is a formal document that sets out how your organisation:
Identifies concerns about abuse or neglect of the people in your care
Reports concerns to the right people
Responds when something goes wrong
It sets out the responsibilities of everyone in your team, from care workers to the registered manager, and explains how you work with local safeguarding authorities, families, and other agencies.
The laws your policy must follow include:
Care Act 2014: the main the law for adult safeguarding in England
Children Act 1989 and Working Together to Safeguard Children: applies to services supporting younger adults or children
Your local Safeguarding Adults Board (SAB) guidance: your policy should reflect local multi-agency procedures and local safeguarding arrangements
What CQC Expects to See in Your Safeguarding Policy
CQC inspects safeguarding under the Safe key question. Inspectors look for evidence that your policy is not just written, but practiced. That means asking staff what they would do if they witnessed a concern. Those answers should match what your policy says.
CQC expects your safeguarding policy to cover all types of abuse listed in official guidance:
Abuse Type | Examples |
|---|---|
Physical | Hitting, restraining, rough handling |
Emotional | Humiliation, threats, isolation |
Sexual | Any act without the person's consent |
Financial | Theft, misuse of funds or property |
Neglect | Failing to provide food, medication, or care |
Discriminatory | Abuse linked to race, religion, gender, disability, or other protected characteristics |
Organisational | Abuse linked to a culture, routine, or practice within a service |
Self-neglect | When a person neglects their own health or safety |
A generic policy downloaded from the internet may not be enough if it does not reflect your service's actual risks, processes, and client group. Your policy must clearly apply to your client group and how you operate.
Core Elements Every Safeguarding Policy Must Include
A strong safeguarding policy for a care provider should cover:
A clear statement of your organisation's commitment to safeguarding and zero tolerance of abuse
The types of abuse and neglect relevant to your service and client group
The roles and responsibilities of all staff, including your designated safeguarding lead
Your internal process for raising and recording a concern
Your duty to refer concerns to the local authority, and where appropriate, the police
How you work with other agencies during a safeguarding investigation
Your approach to making safeguarding personal: keeping the individual at the centre of the process
Your process for reviewing and updating the policy after incidents or changes in the law
Some providers keep their safeguarding policy separate from their whistleblowing procedure, allegations against staff policy, and Deprivation of Liberty Safeguards (DoLS) documentation. Others combine related sections into one set of policies. Either approach works as long as the content is complete and links between sections are easy to find.
Differences Between a Care Home and Domiciliary Care Safeguarding Policy
The principles of safeguarding are the same in any care setting. But how care is delivered makes a real difference, and your policy needs to reflect that.
Area | Care Home | Domiciliary Care |
|---|---|---|
Main environment risks | Communal living, shared spaces | Isolated individuals in private homes |
Peer-to-peer abuse | Must be addressed, as residents interact daily | Less relevant, as service users are seen separately |
Financial abuse risk | High. Residents may have limited oversight of their finances | High. Lone workers may have access to homes and finances |
DoLS | Must address how you manage and review approvals | Usually less relevant in a home care context, but still worth considering where capacity and restrictions may be an issue. |
Staff visibility | Easier to monitor, as staff share the building | Harder to monitor, as workers operate alone |
In a care home, your policy also needs to address how your building layout, visiting arrangements, and shift patterns affect your ability to spot and respond to concerns.
In a domiciliary care service, your policy must address:
Lone worker risks and how workers escalate concerns on the go
The vulnerability of individuals who may have limited contact with others
Situations where a family member or unpaid carer may be the source of a concern, which is a common and sensitive scenario in home care
Common Mistakes That Trip Providers Up at Inspection
The most frequent safeguarding policy failures are not about missing content. They are about policies that do not match practice. Watch out for these:
Staff cannot name the designated safeguarding lead. It should be clearly written in the policy.
The referral procedure lists a local authority team the service has never worked with. Check your local contacts are accurate.
The policy has not been reviewed in years. Out-of-date policies are flagged in inspection reports.
Vague timescales. Saying you will pass on concerns appropriately, without specifying when and to whom, is not enough.
No out-of-hours guidance. If a care worker discovers a concern at 11pm on a Sunday, your policy should give a clear pathway, including out-of-hours referral routes.
No Safeguarding Adults Board contact details for your operating area
Also check whether your policy references the Mental Capacity Act 2005 and what it means for consent and best interests decisions. Many providers address this in a separate MCA policy, but inspectors expect your safeguarding policy to at minimum acknowledge the connection and point staff to the relevant procedure.
Keeping Your Safeguarding Policy Up to Date
Safeguarding guidance changes, and your policy must keep pace. Key things to watch for:
Liberty Protection Safeguards (LPS): proposed to replace DoLS, but DoLS remains the current framework. Your policy should be reviewed if the law or guidance changes.
Local Safeguarding Adults Board updates: your board may update its joint working procedures at any point
It is good practice to review your safeguarding policy:
At least once a year
After any safeguarding incident or near-miss
After any change in the law or official guidance
After any material change to your service model or client group
Each review should be documented, dated, and signed off by your registered manager.
Your staff training records should show that employees have been made aware of, and ideally acknowledged, the current version of the policy. A sign-off sheet or learning management system record is the clearest way to demonstrate this to CQC. If your policy changes, any staff who previously signed off must acknowledge and confirm the updated version.
If you are building your set of policies ahead of CQC registration or an upcoming inspection, HeroDocs provides professionally written, CQC-aligned safeguarding policies for both care homes and domiciliary care services, updated as legislation and guidance changes.